tech support please try again. I am now actively monitoring every
message we get and we will do our best to help you.
We have had two major spam problems with the current tech support
configuration. Spam had been an annoyance late last year so I turned
up the filter, but then too many real support requests were getting
flagged as spam and dropped in the "ignoreme" folder. So I turned back
the filter. And then it was like a flood of spam. The support email
address (support at this domain) got hammered. I mean mercilessly. I
was trying to clean them up along the way (I had to manually delete
them one at a time) and stay on top of support request but some were
falling through the cracks. I didn't know and I'm sorry.
I finally got an email from a friend and long time customer who told
me that he had emailed for support 5 times in the last month and got
nothing. So this weekend I have gone back over everything that came
through the support inbox in the last few months. I tried to respond
to everyone that got missed.
I just finished and I want to shout to the world - "this support inbox
is clean!"
